Terms & Conditions (T&Cs)

Stefanie Wallner Coaching

Authalerweg 33
8740 Zeltweg
Austria

(hereinafter referred to as “Provider”)

1. Scope

These Terms and Conditions (T&Cs) apply to all contracts between Stefanie Wallner Coaching and clients (consumers and businesses) who book coaching, mentorship, training, online programs, digital content, retreats, or events.

Deviating terms from clients do not apply unless explicitly agreed in writing.

2. Services

Stefanie Wallner Coaching offers services in the field of coaching and mentorship with a focus on:

developing the client’s full potential
recognizing and embodying one’s own greatness
consciousness work, embodiment, and personal development

The services aim to support clients in reflection, orientation, and personal growth, helping them to better recognize and utilize their own resources.

Services include:

1:1 Coaching
1:1 Mentorship
Group programs
Mentorship programs
Online programs & courses
Retreats & events
Digital content (e.g., videos, audios, PDFs)

Coaching recordings:
Video recordings of coaching sessions can be accessed at any time via a secure platform provided by the Provider, or delivered directly upon request.

Lifetime access to online products:
Clients who purchase digital products or courses via the Provider’s portal receive lifetime access, where technically feasible.

Delivery may occur online, on-site, or hybrid, depending on the service.

3. Contract Formation

A contract is concluded when a booking is made via the website, a booking system, or email and confirmed by the Provider.

By booking, clients accept these T&Cs in full.

4. IMPORTANT DISCLAIMER, MEDICAL DISTINCTION & CLIENT RESPONSIBILITY

4.1 No Guarantees of Healing or Success

The Provider makes no guarantees of healing, success, or effect.
Coaching is an individual, subjective process, and results depend on many factors outside the Provider’s control.

4.2 Not a Medical or Therapeutic Service

Services provided are exclusively coaching and mentorship.

They are not:

medical advice
medical treatment
psychotherapeutic or psychological therapy
diagnosis, assessment, or healing treatment
prescription, recommendation, or modification of medication

The medical, therapeutic, and pharmaceutical field remains entirely the responsibility of qualified professionals (e.g., doctors, psychotherapists, psychologists).

4.3 Client Responsibility

Clients are responsible for:

realistically assessing their own physical and mental condition
seeking medical or therapeutic advice if needed
making independent decisions

Participation in coaching is voluntary and at the client’s own responsibility.

4.4 Liability Disclaimer

The Provider is not liable for:

client decisions, actions, or omissions
physical, mental, emotional, or financial consequences
direct or indirect damages
lost profits or expected outcomes

Liability only exists in cases of intent or gross negligence to the extent required by law.
All further liability is excluded to the extent legally permissible.

5. Appointments & Delivery

Individual coaching sessions are booked by clients themselves.
Programs, group offerings, and retreats have fixed dates.

The Provider may reschedule appointments for important reasons (e.g., illness, force majeure) and will offer a replacement date.

6. Prices & Payment Terms

All prices are in Euros.

Note for small businesses (§6 Abs. 1 UStG):
The Provider is a small business under Austrian VAT law and does not charge VAT. Prices are final and exclusive of VAT.

Full payment is due before the service is provided.
Without full payment, there is no entitlement to participate or receive services.

Accepted payment methods:

PayPal
Stripe
Klarna
Visa
Mastercard

For installment payments:

The first installment must be paid before service begins.
Subsequent installments are due according to the agreed schedule.
The total amount remains due regardless of participation or cancellation.

7. Cancellation & Withdrawal

Individual Coaching

Cancellation up to 48 hours before the session: free of charge
Later or no-show: 100% of the fee due

Programs, Courses, Retreats

No refunds generally after booking.
Exception for retreats: If cancellation occurs at least 30 days before start, payment may be refunded or credited for a future retreat.
Later cancellations or no-shows: no refund.
Substitute participants may be arranged by prior agreement.

8. Right of Withdrawal

Consumers generally have a 14-day right of withdrawal.

For digital content and coaching services starting before the end of the withdrawal period, the right of withdrawal expires if clients expressly agree that:

services will start immediately
and that they lose their right of withdrawal.

9. Copyright, Website & External Links

All content of Stefanie Wallner Coaching (texts, images, videos, audios, concepts, materials) is protected by copyright and may only be used for personal use.

Website content may be changed, deleted, or supplemented at any time.
No guarantee is given for accuracy, completeness, or timeliness.

Links to external websites are for informational purposes only. The Provider has no influence on these sites and assumes no liability.

By clicking such links, clients agree that cookies, tracking technologies, or other data collection on external sites are not controlled by the Provider and the Provider assumes no responsibility.

External Platforms:
External platforms (e.g., Calendly, Kajabi, Stripe, PayPal) may be used for bookings, payments, or providing online products and courses.
The Provider has no influence on data processing, cookies, or tracking by these platforms. Clients agree that their data is processed according to the privacy policies of the respective platforms. Details are in the Privacy Policy.

10. Confidentiality

Both parties agree to keep all personal, professional, and internal information strictly confidential.

11. Data Protection

The current Privacy Policy applies in accordance with GDPR.
Clients can request deletion of their personal data at any time in accordance with applicable data protection laws. Further information is available in the Privacy Policy.

12. Governing Law & Final Provisions

These T&Cs are governed by Austrian law, which also applies to international clients (e.g., for insurance reasons).
The legally binding version of these Terms and Conditions is the German version. In case of discrepancies, the German version prevails.

If any provision is invalid, the validity of the remaining provisions remains unaffected.